Measuring Helpdesk Online ROI
HelpDesk Online (HDO) provides a speedy return on investment (ROI) through improving the efficiency of your business by providing your users and support staff with an effective learning tool for Microsoft Office products, specifically; Microsoft Word, Microsoft Excel, Microsoft Outlook, and Microsoft PowerPoint. Through the interactive online display your users can learning how to accomplish simple, intermediate and even advanced tasks with the click of a mouse.
Helpdesk Online ROI Measures:
- Reduce paper usage and costs by providing instructions for using Microsoft Office products online
- Eliminate your costs for large generic printed manuals. Users may choose to print some articles but only those they are interested in - not a 300 page manual!
- Use and create brief in-house training reference sheets with links to the comprehensive instructions within HelpDesk Online. Reference sheets can be easily customized to your business needs simply using Microsoft Word with links to HDO.
- Reduce the time it takes for employees to find answers to Microsoft Office related questions
- Reduce employee turnover by increasing employee job satisfaction through giving them the tools they need complete their work quickly and efficiently
- Reduce support calls to the IT department from users looking for information on Microsoft Office products
- Improve time cost savings by freeing up resources to work on other projects in the company
- Increase employee productivity
- Create a leaner and more efficient IT department by allowing employees to find their answers quickly using the search function of Helpdesk Online
- Increase employee organization through effective use of Microsoft Outlook - including email management 'best practices'
- Improve presentations within Microsoft Office PowerPoint (including what NOT to do)
- Learn the features of Microsoft Word you never knew were there - including troubleshooting solutions
- Get to know all the functionality that Microsoft Excel has to offer - including the powerful Pivot Table tool